Hello! Welcome to our Frequently Asked Questions section. We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way. We hope you find this section helpful, however, if you don’t see the answers to your questions listed below, please feel free to contact us.

How much time can it take to receive the merchandise?

To receive your merchandise, it can take about 2 to 6 working days. How soon you receive your merchandise depends on the location. If you do not hear from us within 2 weeks, feel free to contact us.

If the item is not in stock what can I do to get the merchandise?

If the item is not in stock, you can always contact us to find out if it is available. Some of the items can be on container shipments and we can ship the product to you as soon as it reaches our shipment office. It is best to get in touch with us through our Contact Us page.

How much can shipping cost?

Shipping is Free in the USA only. International buyer will pay for ship accordingly.

What is the status of my order?

We update the status of your product within 24 hours. You can check the status of your order by logging in to your account.

Is there a money back guarantee in case of exchange?

Our products come with a 30 days money back guarantee along with free delivery in case of the exchange. For more details please check out our money back policy page at https://rickjuliehomecollection.com/return-policy/. Since we offer digital downloads on our website, we offer no refunds after download.

How long will it take to get my order?

Shipping time will depend on the location and all our products are shipped with tracking data. We will process and ship all orders within 2-5 business days. In case of any issues with the order, we will contact you immediately.

How do I pay for my orders?

We accept all major credit cards as Visa, Master. We also accept Cash on delivery, PayPal and Stripe.

What security checks are in place to ensure my purchase is valid?

All credit cards are subject to authorization by the credit card company. If the company refuses to authorize the payment for any reason, then we will not be able to accept your order.

When will I be charged?

When an order is placed, we get an authorization from the credit card company. Once the item is shipped out of our distribution centre, we will request for payment and you will be charged.

What happens if my order is not available?

If the item you ordered is not available, you will be contacted by our customer service team. We will let you know the choices available and you can choose an option that best suits you.

What can I do if the item received is damaged?

We value each and every customer. Receiving a damaged item is very unlikely, but if you receive an item that way, you can contact us through contact us page on our website.

Can I have my order gift packaged?

Yes, we can send the package as Gift for a little cost.